Player Protection

Responsible Gaming
at gamezom

gamezom is committed to providing Filipino players with a safe, fair, and enjoyable gaming environment. We believe that online gaming should always be a form of entertainment — never a source of financial stress or personal harm.

21+ Strictly for players aged 21 and above — as required under Philippine gaming regulations.
Play Responsibly
21+
Minimum age
requirement
24/7
Responsible gaming
support available
5+
Self-protection
tools available
₱0
Cost to activate
any limit or exclusion
Our Commitment

We Take Responsible Gaming Seriously

At gamezom, responsible gaming is not just a checkbox — it is a core part of how we operate. Every tool, policy, and process on this platform is designed to give Filipino players full control over their gaming experience, consistent with PAGCOR's responsible gaming framework.

Strict 21+ Age Verification
Every gamezom account requires mandatory KYC identity verification before any gameplay or withdrawal is permitted. We verify your age using government-issued Philippine IDs — SSS, UMID, passport, or driver's licence — to ensure the platform is strictly for adults aged 21 and above. Accounts that fail age verification are closed immediately and any deposits are refunded.
Deposit & Loss Limits
gamezom allows you to set daily, weekly, or monthly deposit limits and loss limits directly from your account dashboard. Once a limit is set, it takes effect immediately. Requests to increase a limit undergo a mandatory 72-hour cooling-off period before activation — protecting you from impulsive decisions made in the heat of a gaming session.
Session Time Controls
It is easy to lose track of time when you are enjoying slots, live casino, or a PBA betting session. gamezom's session time controls let you set a maximum session duration. When your limit is reached, the platform will alert you and give you the choice to log out or set a reminder. Reality-check pop-ups showing your session duration and net result are also available.
Take-a-Break & Cool-Off
Need a short break from gaming? gamezom's Take-a-Break feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days with a single click. During a break period, you cannot log in, make deposits, or place bets. This tool is ideal if you feel your gaming is becoming more frequent than you intended, even before it becomes a problem.
Self-Exclusion Programme
If you believe you have a gambling problem, gamezom's self-exclusion tool allows you to permanently or semi-permanently close your account for a minimum of 6 months, 1 year, 3 years, or indefinitely. During the exclusion period, gamezom will block your account, suppress all marketing communications, and prevent re-registration using the same identity. This is the strongest protection tool we offer.
24/7 Local Support Team
gamezom's local Filipino support team is available around the clock via live chat and email. Whether you need help activating a self-exclusion, understanding your limits, or finding professional counselling referrals, our support team is trained in responsible gaming protocols and will treat every request with full confidentiality and care.
Self-Assessment

Could Your Gaming Be a Problem?

Problem gambling can affect anyone regardless of background, income, or gaming experience. The signs are not always obvious at first. gamezom encourages every player to regularly check in with themselves. If you answer "yes" to two or more of the questions on the right, we strongly recommend reaching out to our support team or one of the professional resources listed below.

This Is Not Weakness
Recognising a gambling problem takes courage. Thousands of Filipinos successfully manage and overcome problem gambling every year with the right support. gamezom is here to help — not to judge. Reaching out is always the right move.
Ask Yourself Honestly:
Do you find yourself spending more money on gaming than you originally planned, or chasing losses to try and win back money you have lost?
Has your gaming started to interfere with your work, studies, or daily responsibilities — including missing shifts, deadlines, or important family commitments?
Do you feel restless, anxious, or irritable when you are not gaming, or when you try to cut down or stop?
Have you borrowed money, sold personal items, or used funds meant for bills, rent, or family expenses in order to fund your gaming?
Have you tried to hide or lie about the amount of time or money you spend gaming from family members, friends, or your partner?
Do you think about gaming a lot — planning your next session, reliving past wins, or thinking of ways to get more money to play with?
Have you previously tried to cut back or stop gaming and found it difficult, or returned to gaming shortly after stopping?
If you answered yes to 2 or more: Please contact our 24/7 support team at [email protected] or activate a self-exclusion from your account dashboard right away. You can also contact the resources listed in the section below.
Self-Exclusion

How to Activate Self-Exclusion on gamezom

gamezom's self-exclusion programme is the strongest player protection tool available on the platform. Once activated, it cannot be reversed during the chosen exclusion period — and that is by design. Here is how to activate it:

1
Log in to Your gamezom Account
Access your account via the gamezom Login page. If you are having trouble logging in, contact our support team at [email protected] — they can initiate the process on your behalf.
2
Go to Account Settings > Responsible Gaming
From your account dashboard, navigate to the "Responsible Gaming" section under Account Settings. All self-protection tools — including limits, take-a-break, and self-exclusion — are located here.
3
Select Your Exclusion Duration
Choose from a 6-month, 1-year, 3-year, or indefinite (permanent) self-exclusion. We recommend choosing indefinite if you are experiencing serious gambling-related difficulties. There is no shame in choosing the longest option — your wellbeing comes first.
4
Confirm Your Identity & Submit
You will be asked to confirm your registered email address and re-enter your account password as a security check. Once confirmed, the exclusion is activated immediately. Your account will be locked, all active sessions terminated, and your account removed from all marketing lists.
5
Receive Confirmation & Next Steps
You will receive a confirmation email with details of your exclusion period and information about professional support resources available to you in the Philippines. Your account balance — if any — will be returned to your registered payment method within 3–5 business days.
Limit Tools

All Available Player Protection Tools

Every tool below is free to use and available to all gamezom players at any time from the Responsible Gaming section of your account dashboard.

Deposit Limit
Set a daily, weekly, or monthly cap on how much you can deposit.
Instant
Loss Limit
Cap the total amount you can lose over a set period.
Instant
Wager Limit
Restrict the maximum bet size per round or per session.
Instant
Session Time Limit
Set a maximum duration per gaming session with pop-up reminders.
Instant
Take-a-Break
Temporarily suspend your account for 24 hours up to 30 days.
Instant
Self-Exclusion
Permanently or semi-permanently close your account (6 months to indefinite).
Irrevocable
Note: Requests to increase any limit (e.g., raising a deposit limit) are subject to a mandatory 72-hour cooling-off period before taking effect. Decreasing limits or activating any exclusion takes effect immediately.
External Support

Professional Help Is Available in the Philippines

gamezom actively encourages players who are struggling with gambling-related difficulties to seek professional support. The following organisations provide confidential, expert help to Filipinos affected by problem gambling.

PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming programme aligned with international best practices. PAGCOR's framework governs all licensed online gaming platforms, including safeguards for Filipino players at risk of problem gambling.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City, Metro Manila provides psychiatric and mental health services, including counselling for behavioural addictions such as problem gambling. Services are available to all Filipinos regardless of financial capacity. The NCMH Crisis Hotline is available 24 hours a day.
In Touch Community Services
In Touch Community Services is a non-profit organisation that provides free and confidential counselling referrals to Filipinos across Metro Manila, Cebu, Davao, and other major cities. Their helpline connects callers with licensed counsellors experienced in addiction and mental health support.
DOH Mental Health Programme
The Department of Health (DOH) operates mental health services through government hospitals nationwide. Under Republic Act No. 11036 (the Mental Health Act), Filipinos are entitled to access mental health care through the public health system. DOH regional offices in Luzon, Visayas, and Mindanao can provide referrals.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) runs regular peer-support meetings in Manila, Quezon City, Makati, Cebu, and other locations across the Philippines. GA's 12-step programme has helped thousands of Filipinos recover from problem gambling in a supportive, non-judgmental community environment. Meetings are free and confidential.
gamezom Support Team
Our trained responsible gaming support staff are available 24/7 via live chat and at [email protected]. We can help you activate any protection tool, provide a professional referral, or simply listen. All communications are treated with strict confidentiality and no impact on your account standing.
About PAGCOR & Responsible Gaming in the Philippines

PAGCOR (Philippine Amusement and Gaming Corporation) is the primary government body regulating gaming activities in the Philippines. PAGCOR's responsible gaming framework requires licensed operators to implement player protection tools, age verification, and problem gambling awareness programmes. gamezom aligns its responsible gaming policies with PAGCOR's guidelines to ensure Filipino players are protected in accordance with Philippine law and international responsible gaming standards.

Tips for Players

Healthy Gaming Habits for Filipino Players

Responsible gaming starts with good habits. These practical tips will help you keep your gamezom experience fun, controlled, and within healthy limits — whether you enjoy slots, bingo, sports betting, or live casino games.

Set a Budget Before You Play
Decide on a fixed amount you are comfortable losing before each session — and stick to it. Never fund your gaming from your grocery money, rent, or savings. Treat your gaming budget the same way you would budget for a night out in BGC or Eastwood.
Play for Fun, Not Income
Online gaming at gamezom is entertainment — like watching a movie or attending a concert. It is not a reliable income stream or investment strategy. Winning is great, but always expect that the house has an edge, and never chase losses expecting to break even.
Take Regular Breaks
Step away from the screen regularly — even during winning streaks. Use gamezom's session timer to remind yourself when it is time to pause. Go for a walk, grab merienda, spend time with family. A fresh perspective helps you make better decisions when you return.
Never Share Your Account
Your gamezom account is personal and should never be shared with friends, family members, or anyone else. Sharing accounts prevents us from accurately applying your personal limits and self-exclusion settings. It also puts you at risk of unauthorised transactions and violates our Terms & Conditions.
Play at gamezom

Ready to Play — Safely and Responsibly?

gamezom offers the best of Filipino online gaming — slots, live casino, sports betting, bingo, sabong, and more — all within a platform built with your safety and wellbeing at its core. Explore what gamezom has to offer, and remember: play within your means, play for fun, and play responsibly. Must be 21+ to register.

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Play responsibly. 21+ only. For entertainment purposes only.