gamezom Terms & Conditions

Access to and use of the gamezom platform — including all games, promotional materials, payment processing services, customer support channels, and any mobile application — is conditioned on your full and unconditional acceptance of these Terms. These Terms apply to all visitors, registered players, and any other persons who interact with the gamezom platform in any capacity.

By clicking "Register", "I Agree", or any similar acceptance mechanism during the registration process, or by simply continuing to use the gamezom platform after any update to these Terms has been posted, you acknowledge and agree that:

• You have read and understood these Terms in full;
• You meet all eligibility requirements set out in Section 2;
• You will abide by all rules, policies, and guidelines incorporated by reference herein, including gamezom's Privacy Policy and Responsible Gaming Policy;
• These Terms form a binding legal contract between you and gamezom.

Use of the gamezom platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during their continued use of the platform:

• Age: You must be at least 21 years of age. This requirement is consistent with applicable Philippine gaming regulations and is strictly enforced by gamezom. There are no exceptions.
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction.
• Jurisdiction: You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law. It is your sole responsibility to verify that your use of gamezom is lawful in your location.
• Not self-excluded: You must not be subject to any self-exclusion order or voluntary exclusion arrangement, whether imposed by gamezom or by any regulatory authority.
• Not a restricted person: You must not be an employee, director, officer, agent, or close family member of any such person associated with gamezom or its affiliated entities, gaming software providers, or payment processors.

gamezom reserves the right to request documentary proof of age, identity, and address from any player at any time. Failure to provide satisfactory documentation within the timeframe specified in the request will result in account suspension until compliance is achieved.

To access real-money gaming services on gamezom, you must complete the registration process and create a verified account. The following rules govern account registration and management:

• One account only: Each individual may hold only one gamezom account. The creation of multiple accounts — whether using different names, email addresses, payment methods, or device identities — constitutes a serious violation of these Terms and will result in permanent suspension of all associated accounts.
• Accurate information: All information provided during and after registration must be truthful, accurate, and current. gamezom is not responsible for any consequences arising from inaccurate information provided by the player.
• Account security: You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials. You must not share your login details with any third party.
• Notification of compromise: You must notify gamezom support immediately if you become aware of or suspect any unauthorised access to your account.

Know Your Customer (KYC) Verification: gamezom is required by applicable regulations to verify the identity of all players prior to processing withdrawal requests. KYC verification requires submission of a valid government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's licence), proof of address (such as a utility bill or bank statement dated within the last three months), and proof of payment method ownership where required.

All financial transactions on the gamezom platform are conducted in Philippine pesos (₱). gamezom supports the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, and bank transfer. The availability of specific payment methods may vary based on your location and account status.

Deposits:

• Minimum deposit: ₱100 per transaction.
• Deposits via GCash and PayMaya are credited to your gamezom account balance instantly in most cases.
• Bank transfer deposits may take 1–3 banking hours to be reflected, depending on the originating institution.
• gamezom does not accept deposits from third-party accounts. Funds must originate from a payment method registered in your own name.
• gamezom reserves the right to impose deposit limits for responsible gaming purposes or at its own discretion.

Withdrawals:

• Minimum withdrawal: ₱500 per transaction.
• Completed KYC verification is required before any withdrawal can be processed.
• Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible.
• GCash withdrawals are typically processed within one hour of approval. Bank transfer withdrawals may take 1–3 banking days.
• gamezom reserves the right to conduct additional security checks on any withdrawal request, which may extend processing time. Players will be notified if such checks are initiated.
• Withdrawal requests are subject to any applicable wagering requirements associated with bonuses credited to the account.

gamezom offers a range of bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time each promotion is offered:

• Wagering requirements: Bonuses are subject to wagering requirements, which must be met in full before any portion of the bonus or winnings derived from the bonus can be withdrawn. The specific wagering multiplier applicable to each bonus will be stated clearly in the promotion details.
• Eligibility: Bonus eligibility is determined at the time of the qualifying deposit or action. gamezom reserves the right to determine player eligibility for any promotion at its discretion.
• One bonus per player: Unless otherwise stated, only one bonus may be claimed per household, per device, per IP address, and per payment method during any given promotional period.
• Expiry: Bonuses and free credits expire within the timeframe specified in the relevant promotion. Expired bonus funds are forfeited automatically.
• Game restrictions: Certain bonuses may only be used on specific games or game categories. Contributions from different game types toward wagering requirements may vary — slots typically contribute 100%, while live casino games may contribute at a lower rate. Specific contribution rates are stated in individual promotion terms.
• Abuse: gamezom monitors player behaviour for signs of bonus abuse, including but not limited to: low-risk wagering strategies designed to meet wagering requirements without genuine gameplay risk, collusion between players, and exploitation of system errors. Accounts found to be engaged in bonus abuse will have bonuses voided and may be permanently suspended.

gamezom offers a variety of gaming products including live casino tables, slot machines, sports betting (including PBA, NBA, UFC, boxing, and international football), bingo rooms, and sabong markets. The following rules apply across all game categories:

• RNG certification: All electronic games (slots, virtual table games, RNG baccarat) use certified random number generators audited by independent testing laboratories. gamezom publishes RTP (Return to Player) data for all slot titles in its library.
• Live casino: Live casino games are streamed from licensed studios and are subject to the rules of the specific game variant as announced by the dealer at the commencement of each round. In the event of a disconnection during a live game, the round outcome will stand as recorded by the live studio's server.
• Sports betting: All sports bets are subject to gamezom's Sports Betting Rules, which govern matters including: settlement procedures, void bets, in-play betting restrictions, and maximum payout limits per event. PBA and local Philippine sporting events are subject to additional local rules as published.
• Errors and malfunctions: In the event of a software error, malfunction, or technical fault that affects game play or outcome, gamezom reserves the right to void the affected round(s) and return all wagers placed during the affected period. No claim for winnings based on a malfunctioning game will be honoured.
• Maximum bet limits: gamezom may impose maximum bet limits on any game or game category at any time. Players will be notified of applicable limits within the game interface.

The following conduct is strictly prohibited on the gamezom platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to the appropriate Philippine law enforcement or regulatory authorities:

• Registering more than one account;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using the platform if you are under 21 years of age;
• Using automated bots, scripts, or software to interact with the platform in any way;
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage;
• Colluding with other players or third parties to manipulate game outcomes;
• Engaging in any activity that constitutes money laundering, fraud, or any other financial crime;
• Attempting to reverse-engineer, decompile, or otherwise tamper with gamezom's software, algorithms, or security systems;
• Harassing, threatening, or abusing gamezom staff or other players through any communication channel;
• Accessing the platform via a VPN or proxy service to circumvent geographic or account restrictions;
• Sharing your account credentials with, or allowing access to your account by, any third party.

gamezom is committed to promoting responsible gambling among Filipino players. The platform provides the following responsible gaming tools to every registered player, accessible directly from the account dashboard:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your account. Changes that reduce your limit take effect immediately; increases take effect after a 24-hour cooling-off period.
• Session duration reminders: Configure automatic reminders that notify you of how long you have been playing during a session.
• Reality checks: Receive periodic pop-up notifications showing your net session result and time spent, at intervals you define.
• Cooling-off period: Take a break from the platform for a defined period (minimum 24 hours, up to 30 days). During a cooling-off period, you cannot log in or place wagers, but you may still withdraw available balances.
• Self-exclusion: Permanently or temporarily exclude yourself from all gamezom services for a minimum period of six months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use these tools immediately and to seek independent support. gamezom's 24/7 support team can be reached at [email protected] for assistance activating any responsible gaming tool.

gamezom strictly enforces the 21+ age requirement. If you are aware of a minor attempting to use the platform, please notify our support team immediately. Responsible gaming is a shared responsibility — gamezom takes its role seriously, and we ask our players to do the same.

All content on the gamezom platform — including but not limited to the gamezom brand name, logo, website design, software, graphics, text, game interfaces, promotional materials, and any other original works — is the exclusive property of gamezom or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gamezom platform solely for your personal, non-commercial entertainment purposes, subject to these Terms. This licence does not include any right to:

• Copy, reproduce, modify, or create derivative works from any gamezom content;
• Distribute, publicly display, or commercially exploit any gamezom content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use any gamezom trademark, brand name, or logo without prior written authorisation.

Any unauthorised use of gamezom's intellectual property is a violation of these Terms and may constitute an infringement of applicable Philippine and international intellectual property law.

To the fullest extent permitted by applicable law, gamezom, its directors, officers, employees, agents, and affiliates shall not be liable to you for any:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Indirect, consequential, special, incidental, or punitive damages;
• Damages arising from your reliance on information provided on the platform;
• Interruption or unavailability of the platform due to technical faults, maintenance, or circumstances beyond gamezom's reasonable control.

gamezom's total aggregate liability to you in connection with these Terms and your use of the platform, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount deposited by you to your gamezom account during the thirty (30) day period immediately preceding the event giving rise to the claim.

gamezom collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on the gamezom platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

gamezom processes personal data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Personal data is used solely for the purposes of account management, identity verification, transaction processing, fraud prevention, responsible gaming compliance, and service improvement.

gamezom does not sell personal data to third parties. Data may be shared with licensed payment processors (including GCash and bank partners), regulatory authorities (including PAGCOR and the National Privacy Commission), and fraud prevention services, strictly on a need-to-know basis and subject to appropriate data processing agreements.

For full details of how gamezom handles your data, please refer to the Privacy Policy.

gamezom reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gamezom will:

• Update the "Last Updated" date at the top of this page;
• Display a notice on the gamezom platform informing registered players of the update;
• Send a notification to registered players via the email address on file, where the changes are material in nature.

Your continued use of the gamezom platform following the posting of any amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must cease using the platform and may request account closure by contacting gamezom support at [email protected].

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms or your use of the gamezom platform shall first be submitted to gamezom's internal dispute resolution process:

• Step 1 — Contact Support: Submit your complaint in writing to [email protected]. gamezom undertakes to acknowledge your complaint within 24 hours and to provide a substantive response within five (5) business days.
• Step 2 — Escalation: If you are not satisfied with the initial response, you may request escalation to gamezom's Compliance Department. Escalated complaints will be reviewed within ten (10) business days.
• Step 3 — Regulatory Referral: If the dispute remains unresolved following the internal process, either party may refer the matter to PAGCOR or the appropriate Philippine regulatory authority for determination.

Nothing in this clause limits your right to seek emergency injunctive or other equitable relief from a court of competent jurisdiction in the Philippines where necessary to protect your rights pending the outcome of the dispute resolution process.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the gamezom platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from your gamezom account dashboard
• Response time: Email responses within 1–2 hours during Philippine daytime; live chat under 2 minutes

gamezom's support team is staffed by Filipino professionals who understand the local gaming environment, payment landscape, and regulatory context. Whether you have a question about a GCash withdrawal, a bonus term, or a gameplay dispute, we're here to help — around the clock, every day of the year.